Contact Us

Please feel free to contact Taylor MacLellan Cochrane directly should you have any questions. You can reach us at:

Please note that sending a communication does not in and of itself create an attorney-client relationship. You should refrain from sending private and/or confidential information unitl an attorney-client relationship has been established.

Communication Information

Excellent communication between us is essential. Since much of our contact may be by phone we have developed the following communication guidelines which will assist us in providing high quality service to you.

It is important to the firm that we maintain prompt and productive communications with you. We also strive to minimize the frustrations of "telephone tag" or lost time on your part in waiting on return calls from our office. If any of the procedures outlined cause you concern, or special arrangements to contact you are required, please notify us immediately so that we can work out a mutually agreeable alternative plan.

1. Telephone Conferencing Hours

   The firm's regular hours of operation are Monday to Friday from 8:30 am to 5:00 pm. We will usually be available to take or return your calls during these same hours. Please remember that at times we will not be available during these hours due to trial, meetings, client-related matters, community service, lunch and other events. The firm has implemented an efficient system for taking messages and we will endeavour to return calls promptly. If we are unable to return your call please be assured that someone from the firm will return your call within twenty-four hours. Should your call go unanswered we would appreciate your calling back and letting the message taker know when you originally left the message and that your original call has not yet been returned. The main Kentville Law Office number is 902-678-6156. The Windsor Branch Office number is 902-472-6156. If you are outside the local area we can be reached via our toll free number, 1-888-4 TMC LAW (1-888-486-2529).

2. Preparing for Telephone Conferences

   Before calling, you may wish to prepare a list of those matters you wish to address. If we are not available when you call, please share your list with an assistant so that we will be prepared for our discussion when we return your call thereby saving you money and both of us valuable time. Please remember that only lawyers can give legal advice and employees of our firm who are not lawyers do not give legal advice and should not be asked to do so. You may also want to have pen and paper available before calling in order to make notes during our telephone conferences. This provides a convenient reference source of our conversation and of important dates, advice or instructions we may give you.

3. Emergencies

   If your call is urgent and we are unavailable, please explain what the emergency involves to the person answering your call. Someone will take or return your call as soon as possible.

4. Your Telephone Numbers

   Please leave your telephone number each time you leave a message. Although this information is in your case file having it on the phone message assists us in returning calls as quickly as possible. When leaving a message it would also be appreciated if you would let us know if we may call you during evening hours or on the weekends and at what numbers when unavoidable circumstances do not allow us to return your call during business hours or if we need to contact you on an urgent basis.

5. Voicing Your Concerns

   We are very proud of our excellent and professional legal staff and feel sure you will enjoy working with them. If you have a concern regarding our lawyer/client relationship or are less than completely satisfied with our firm for any reason, please notify us directly and immediately. If for some reason you are not comfortable informing us of such matters directly please contact Lisa van Trigt, our Operations Manager, or Jeffrey D. Silver, our Managing Partner, either will be able to listen to your concern and respond appropriately.

6. Improving Our Telephone Conferencing

   Please let us know if you have any suggestions on how we can improve upon our telephone service or if you have any concerns or complaints regarding our handling of your calls ~ positive feedback is also welcome!

7. Alternative Means of Communicating

   • FAX: In addition to contacting us by phone we can also be reached by fax at (902) 678-6010. When communicating by fax please be sure to address the cover page to a specific person's attention so that it reaches us without delay.
   • Electronic Mail: If you are a current or ongoing client of the firm you should discuss with your lawyer the potential risks of lack of confidentiality in using the internet for email communication. If you are not a current or ongoing client then your communication to the firm or a lawyer of the firm by email DOES NOT CREATE A SOLICITOR/CLIENT RELATIONSHIP and we can offer NO ASSURANCE OF CONFIDENTIALITY regarding any unsolicited information sent by you. Electronic mail (e-mail) is not always instantaneous. If you are forwarding an urgent communication by electronic mail please be sure to phone or fax and alert us in case it does not arrive as quickly as expected. Please refer to the following directory for the appropriate personal e-mail address:

Lawyer Directory

Staff Directory

We value your having entrusted us to represent you and intend to provide you with efficient and excellent service. Thank you for having given us the opportunity to serve you. -- Taylor MacLellan Cochrane

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